First steps

Moving forward with care at home

Many people only begin thinking about aged care during a crisis – often when a loved one has a fall, an illness, or a hospital stay. But that’s exactly when it can feel most overwhelming to know what to do next. Knowing the first steps can help you when you’re needing support urgently or just planning ahead.

Getting started from hospital

If you or a loved one have been admitted to hospital and returning home seems uncertain without support, here’s what to do:

Step 1: Talk to your doctors

Let the hospital staff know you're open to receiving help at home. Your hospital care team can guide you through the next steps.

Step 2: My Aged Care referral

The hospital will refer you to My Aged Care, the Federal Government agency responsible for organising home care services and funding. Depending on your needs, you may be eligible for government-subsidised support, with costs based on your financial situation.

Step 3: In-hospital or post-discharge assessment

In urgent situations, My Aged Care may arrange an assessment while you're still in hospital. Otherwise, an assessor will visit you at home after discharge. They’ll work with you to understand your needs and preferences and help create a personalised care plan that supports your return to daily life.

Getting started from home

If things are becoming more difficult at home – whether it’s due to memory issues, mobility concerns or simply feeling overwhelmed – support is available to help you live comfortably and confidently in your own space.

Step 1: Arrange an assessment

You can begin by contacting My Aged Care directly, or by speaking to a trusted care provider such as BlueCare. If you’re helping a parent or partner, you’ll need their permission to act on their behalf.

Contact My Aged Care:

📞 1800 200 422
🌐 myagedcare.gov.au

Or contact BlueCare:

📞 1300 258 322
👉 Complete an enquiry form

Step 2: Complete your assessment

You’ll be asked a few questions about your health and lifestyle. If needed, My Aged Care will arrange a face-to-face home visit by an assessor. They’ll review your situation and help design a care plan that reflects your goals and needs. A financial assessment may also be required.

Step 3: Receive funding

You’ll be notified of your funding eligibility and approved for a level of support – either entry-level services through the Commonwealth Home Support Program or more comprehensive assistance via Support at Home. Wait times may apply depending on your priority level.

Step 4: Choose your provider

Once approved, you can select a care provider that best suits your needs. At BlueCare, we offer personalised, flexible home care services that help you stay safe and well at home, with the dignity and independence you deserve.