First steps

Many people only begin thinking about aged care during a crisis – often when a loved one has a fall, an illness, or a hospital stay. But that’s exactly when it can feel most overwhelming to know what to do next. Knowing the first steps can help you when you’re needing support urgently or just planning ahead.

If you or a loved one have been admitted to hospital and returning home seems uncertain without support, here’s what to do:

In urgent situations, My Aged Care may arrange an assessment while you're still in hospital. Otherwise, an assessor will visit you at home after discharge. They’ll work with you to understand your needs and preferences and help create a personalised care plan that supports your return to daily life.

If things are becoming more difficult at home – whether it’s due to memory issues, mobility concerns or simply feeling overwhelmed – support is available to help you live comfortably and confidently in your own space.

You can begin by contacting My Aged Care directly, or by speaking to a trusted care provider such as BlueCare. If you’re helping a parent or partner, you’ll need their permission to act on their behalf.

You’ll be asked a few questions about your health and lifestyle. If needed, My Aged Care will arrange a face-to-face home visit by an assessor. They’ll review your situation and help design a care plan that reflects your goals and needs. A financial assessment may also be required.