UnitingCare websites
Your voice helps shape the way we care. At BlueCare, we actively seek feedback from the people we support, their families and the broader community to make our services better — together.
At BlueCare, we believe the people who use our services are the best placed to tell us how we’re doing and how we can do better.
That’s why we’re committed to working alongside you — listening, learning and improving. Whether you’re a resident in one of our aged care homes, a family member, a carer or a passionate community member, there are ways for you to help guide the way we deliver care.
Ways we engage with you
Consumer Advisory Body (CAB)
At each of our residential aged care homes, we invite residents and their families to join a Consumer Advisory Body. These groups meet regularly to provide feedback, raise ideas and help shape how care is delivered at their local facility.
Consumer Advisory Group (CAG)
Our Consumer Advisory Group is made up of customers and community members who provide input on how BlueCare delivers services more broadly — from service design to customer experience.
We value all types of feedback
You don’t need to join a group to have your voice heard. If you’ve recently used our services or care for someone who has, we welcome your feedback through our Feedback and complaints page.