BlueCare voted Gold Quality Service Award winner for home care in Queensland
BlueCare, Queensland’s largest provider of residential and community aged care has been voted the Gold winner in the highly competitive Reader’s Digest Home Care Services QLD category in the 2023 Quality Service Award survey.
Each year, Reader’s Digest conducts the Quality Service Awards survey, with the aim of uncovering Australians’ attitudes towards services from businesses and companies across different industries.
The survey, conducted by independent research agency Catalyst Research, involved about 2,000 Australians, captured data on which companies around the nation provide the highest levels of customer service. With 38 categories ranging from supermarkets to roadside assistance, Australians rated organisations across five key pillars of customer service, including personalisation, understanding, simplicity, satisfaction and consistency.
BlueCare’s Group Executive for Aged Care & Community Services, Cathy Thomas, spoke about the significance of the Service Award for the entire team.
“It has been a big year for our team, who have faced everything from floods to the continued impact of COVID and social isolation,” Ms Thomas said.
“More than anything, this award is a testament to the continued passion and dedication every BlueCare staff member has shown in the service of our clients and residents, despite the challenges faced along the way,” she said.
“I have been inspired by the efforts BlueCare staff have taken to keep our residents and clients connected to family, friends and the communities around them during the ongoing COVID pandemic.”
Ms Thomas said the full range of BlueCare services across aged care, retirement living, home care and disability support are built on a commitment to providing a personalised service tailored to every client and family’s needs.
“BlueCare’s story began from one person’s desire to serve Queenslanders and improve the lives of those in need. Today, we continue to work together with clients and families to design and deliver the support they need and this award is a reminder to our team that we are continuing on the right path.”
The Gold Quality Service Award follows BlueCare’s recent most trusted brand award for residential aged care and home care in Queensland in 2022.