BlueCare has a passionate team of 8,000 people working in 260 centres in 80 communities* across Queensland, and Home Care Package specialist Josh is the perfect example of their compassion and empathy. Josh works in our Customer Service Centre, helping callers navigate the aged care system and understand Home Care Package funding, as well as guiding them through the process to receive home care services. Here he shares a little about his job and why he loves it.
I work in the Customer Service Centre, specialising in Home Care Packages. I help clients through the process of getting a Home Care Package and dealing with the government’s My Aged Care agency.
Since April last year – it’s absolutely the best decision I ever made. The role is fulfilling and you feel like you’ve actually achieved something.
I was a personal carer for my mother, and that’s what made me more involved with aged care. You have to be compassionate and have empathy with this job and I believe that has helped a lot.
Talking to the older generation and having a chat with them. They’ve got some amazing stories to tell, and they’re a lot nicer, they’re more patient, they’re just great people. If it wasn’t for them, we wouldn’t be here.
We’re very well trained in it and we know all the ins and outs of it – to be able to help people through that process is rewarding.
Mostly about the pricing of Home Care Packages and what sort of services they can get.
It helps to have a family member or someone who can support you, but really if they ever get stuck they can call us – don’t suffer through alone, get help!
I just reassure them that BlueCare’s here to help them through the process, and we can basically hold their hand and step them through, so they don’t have to stress about anything.
They need to be compassionate and understanding; and have empathy, patience and an understanding of how the Home Care Package process works.
I like to read, and catch up with friends. I’ve just recently moved, so I’m organising my garden.