My Home Care Package is approved – now what?

Many people have received a Home Care Package approval letter from My Aged Care, but aren’t sure what to do next.

It’s easy to understand why – it’s sometimes hard to know where to start, what questions to ask potential providers, or even who to talk to.

Once you have received your letter, limited time remains to choose a provider.

Make a start by giving us a ring on 1300 926 127, or enquire now, so you can start receiving the care and support you need, in the comfort of your own home, as soon as possible.

What will happen when I call about my Home Care Package approval letter?

When you speak with our team, they will listen to your story and work with you to understand what home care support will be best suited to you. You can rely on us to share expert advice and all the information you’ll need to make an informed decision about your care.

We’ll help you to navigate the My Aged Care process, as well as help to connect you with a BlueCare Home Care Package Partner or Advisor who will work with you to design and deliver the support you need.

Our customer service team:

Make it convenient and easy — it takes just one call to begin activating your home care package.

Have the expertise — we understand the ins and outs of the My Aged Care process.

Are trusted and experienced — we are one of Queensland’s largest and most trusted providers.

Why BlueCare?


Trusted for generations, we’ve provided dedicated in-home care, aged care and retirement living since 1953.

Personalised care

We’ll work with you to design and deliver the support you need, building a relationship to make the everyday easier.


Our big-hearted team are in communities across Queensland, so you can access a broad range of services in more locations.


Proudly not for profit, our expertise and insight enable the highest quality of care to empower you to live life your way.

Enquire now

Our big-hearted team is here for you - give us a call on 1300 258 322, or complete the form below and we’ll get back to you as soon as possible.

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