BlueCare App FAQs

1. Getting started is easy, download the BlueCare app from app store or GooglePlay
2. Register your account using your BlueCare Customer ID
3. Log in with a temporary password, you’ll be sent a temporary password
4. Create your own password, after logging in, you’ll be prompted to change your password for ongoing access.

You’ll register using your BlueCare Customer ID along with other personally identifying information.

• When you register, you’ll receive a temporary password by email
• Once logged in, you’ll be prompted to change your password

You can reset your password directly in the app. If you need help, the app Support team are there to support you by phone and email.

Here are some tips to getting started.

• A video overview of the app’s key features will be available when you log in and can also be found in the app Help Centre
• Our App Question & Answer guide is available at www.bluecare.org.au/bluecare-app and can be found on the app

Yes. The app uses secure login and follows strong privacy and security standards to protect your personal and care information.

You can:

• ✔ View upcoming care visits
• ✔ Cancel or reschedule visits if plans change
• ✔ Receive updates and notifications
• ✔ Access billing and important information
• ✔ Stay connected with your care team

You can also contact BlueCare app support, your local BlueCare team and the Finance team directly from the app

Yes, you can cancel or reschedule visits directly from the app and you will be notified once the change request has been completed. Once a request has been submitted, the visit will be locked, and no further changes can be made.

Changes can be made up to 2 hours before your visit. If your visit is due to start within two hours, please call your local BlueCare team on 1300 258 322 for assistance.

If you cancel a visit less than 24 hours before the start of the visit you will be alerted that you may still be charged for the visit.

Indirect support refers to activities that happen behind the scenes to support your care, for example, planning or coordination required for your care. The app clearly labels these so they’re easy to understand.

Yes. The name of the carer assigned for each visit is available in your schedule.

Yes. You are welcome to link trusted family and friends to your app Account by selecting ‘Family or friend access’ in the Menu. The Family and friend feature allows your loved one to view your scheduled visits, make changes when needed and receive updates and notifications about your care.

You can remove someone’s access at any time in the app. Simply open the Menu, select “Family or friend access,” choose the person you’d like to remove, and tap “Remove access”.

Indirect support refers to activities that happen behind the scenes to support your care, for example, planning or coordination required for your care. The app clearly labels these so they’re easy to understand.

Yes. The name of the carer assigned for each visit is available in your schedule.

BlueCare customers can view or download statements and invoices. You can find these in the finance section and can download by selecting the ‘Download’ icon next to the document and following the prompts.

Family members or friends connected to your account do not have access to the finance section

Notifications are a great way to stay informed of any changes to your scheduled visits. Urgent notifications will be sent through as a text message, not just as a notification within the app. All other notifications will appear in your notification’s section in the app menu.

Yes. You’ll receive clear, easy to understand notifications if:

• A visit time, date or carer or date changes
• A visit is rescheduled or cancelled
• Important service updates are available
• Reminders of upcoming visits

If you would like to turn off your notifications, simply head to the activity section and select the cog on the top right-hand corner. Use the toggle in each notification to control this feature.

You have several support options:

• Talk to your local BlueCare team or visiting staff
• If you have any questions or would like some help, our friendly team is here to support you, call us directly from the app.

If the app is slow, not responding, or you see an error, contact the app support team, they will troubleshoot the issue with you and escalate it to the technical team if needed.

Yes. This is just the beginning. The app is built on a modern platform that allows BlueCare to add new features and improvements over time. The new app will continue to evolve, with new features carefully introduced to make things even easier. So, you can enjoy what matters most and live life your way.