BlueCare app frequently asked questions
Getting started with confidence
Everything you need to know about getting started
The BlueCare app is a secure mobile app that makes it easier for you and your loved ones to manage your BlueCare home care services. Access your schedule securely, make changes when needed, view your bills and stay connected with your care team all in one place. The BlueCare App is available to download from the App Store (for Apple devices) and Google Play (for Android devices).
The app works on most modern smartphones and tablets, making it easy to access your care information wherever you are. It's designed to be simple, accessible and user-friendly across a range of devices.
- Register your account using your BlueCare Customer ID.
- Log in using the temporary password sent to your email address.
- Create your own password. After your first login, you'll be prompted to set a new password for ongoing access.
The BlueCare Home Care App is a secure mobile app that helps you and your loved ones manage your BlueCare home care services. Through the app, you can view your schedule, request changes to visits, access billing information and stay connected with your care team, all in one place.
The app is designed for BlueCare Home Care customers and their nominated family members, friends or carers who help support and manage their care.
Yes. The BlueCare App uses secure login technology and follows strict privacy and security standards to help protect your personal information and care details. Your information is stored securely and is only accessible to authorised users.
Using the app to manage your care
Learn how the app helps you stay on top of your visits, request changes and know who is coming to your home
The BlueCare Home Care App makes it easy to manage your care services and stay connected with your care team, all in one secure place. Using the app, you can:
✔ View your upcoming care visits
✔ Request to cancel or reschedule visits if your plans change
✔ Receive important updates and notifications about your care
✔ Access billing information and important documents
✔ Stay connected with your care team
You can also contact BlueCare App Support, your local BlueCare team, and the Finance team directly from the app whenever you need assistance.
Yes. The BlueCare App allows you to view your upcoming visits, including the name of the carer assigned to each visit.
If your plans change, you can request to cancel or reschedule a visit directly through the app and will be notified once your request has been processed.
Once a request has been submitted, the visit will be locked and no further changes can be made until the request has been reviewed.
Changes can be requested up to 2 hours before the scheduled start time. If your visit is due to start within 2 hours, please contact your local BlueCare team on 1300 258 322 for assistance.
If you cancel a visit less than 24 hours before it is due to start, you will be advised that charges may still apply.
Indirect support refers to activities that happen behind the scenes to support your care, for example, planning or coordination required for your care. The app clearly labels these so they’re easy to understand.
Helping a loved one stay connected to their care
The BlueCare App allows trusted family members and loved one help support your care, giving everyone greater confidence and peace of mind
Yes. The BlueCare App allows you to give trusted family members or friends access to help support and manage your care.
You can invite someone by selecting "Family or friend access" from the app menu and following the prompts. Once connected, they can view your scheduled visits, request changes when needed, and receive updates and notifications about your care.
You remain in control of who has access to your account and can remove someone at any time. Simply open the menu, select "Family or friend access", choose the person you wish to remove, and tap "Remove access".
Stay informed with helpful notifications
The app can help keep you updated about your visits, changes and important service information
The BlueCare App helps keep you informed about your care services through notifications and updates. You'll receive clear, easy-to-understand notifications when:
- A visit time, date or assigned carer changes
- A visit is rescheduled or cancelled
- Important service updates are available
- A reminder for an upcoming visit is due
Urgent notifications will be sent to you by text message (SMS), while all other notifications can be found in the Notifications section of the app.
You can manage your notification preferences at any time by opening the Activity section, selecting the Settings icon in the top-right corner, and using the toggles to turn individual notifications on or off.
Support is here when you need it
If something does not look right, you are having trouble logging in, or you simply need guidance, our support team is here to help
BlueCare customers can view or download statements and invoices. You can find these in the finance section and can download by selecting the ‘Download’ icon next to the document and following the prompts.
Family members or friends connected to your account do not have access to the finance section.
If you need help using the BlueCare App, have questions about its features, or experience technical issues such as the app being slow, unresponsive or displaying an error message, support is available.
You can speak with your local BlueCare team, ask your visiting staff for assistance, or contact the App Support team directly through the app. The App Support team can help troubleshoot issues and, if needed, escalate them to the technical team for further investigation.
Contact us:
📞 Phone: 1300 258 322
🕗 Hours: 8:00am to 4:30pm, Monday to Friday (excluding public holidays)
✉️ Email: theapp@bluecare.org.au