Pioneering care across Queensland

We’re continuing to drive care forward in Queensland and make a meaningful difference. And BlueCare’s future is brighter than ever.

From our new neighbourhood model to environmental sustainability, we’re committed to remaining at the forefront of quality, aged care with heart. From our roots as a home nursing service, we continue to evolve to provide ever more complex nursing care so we can be here for you as your needs change. So whatever you need, wherever you are, BlueCare is here to help you live life your way.

Neighbourhood care model

We know how important it is that our customers have consistency in the people who provide aged care in their home. Our new neighbourhood care model puts the people we support at the heart of a BlueCare neighbourhood team, making sure they have a small, familiar team of care professionals who are always there for them in their local area. This ensures they receive personal, genuine, professional care from a face they know.

Pinangba – the next chapter

Pinangba –the Aboriginal and Torres Strait Islander-led service delivery arm of UnitingCare/Blue Care – aims to deliver innovative, culturally informed services that progress self-determination.

“For Aboriginal and Torres Strait Islander peoples, good health is a holistic concept that includes physical, social, emotional, cultural and spiritual wellbeing,” says Mia Hampson, proud Koori Wananginni woman and Strategy Manager at Pinangba.

This is why it’s 2023-2026 strategy was built around the values of respect, family and belonging, reinforcing Pinangba’s commitment to Closing the Gap while creating meaningful impact and change.

So, over the next four years, the Pinangba team is dedicated to bringing the strategy to life so customers and employees can begin reaping the benefits. Some of the changes include a leadership program to ensure we attract and retain a strong First Nations leadership presence within our service.

We’re looking forward to creating the kind of aged care system our Elders deserve.

A greener future

We’re putting sustainability at the heart of our operations with solar-powered properties and hybrid vehicles.

BlueCare is part of the UnitingCare family, and to help achieve our goal of sourcing 100 per cent renewable electricity by 2025, UnitingCare is investing $2.9 million to install rooftop solar across 19 of our aged care facilities.

This is our largest renewable energy project to date and will deliver some significant environmental benefits for years to come, reducing our energy consumption and greenhouse gas emissions.

The initiative will have a combined capacity of 2.3 mega-watts, reducing and stabilising electricity costs while lowering emissions by 2,673 tonnes annually. That’s equivalent to growing 44,198 tree seedlings for 10 years – a crucial step in meeting UnitingCare’s sustainability targets.

Led by our Environmental Sustainability Team in partnership with our Facilities & Maintenance Team and supplier GEM Energy, the project began in 2022 and is due for completion on June 30, 2023.

Meanwhile, 71 per cent of our passenger fleet has transitioned to hybrid and electric vehicles, with a target of 100 per cent by 2025.

We’re ‘greening’ up BlueCare for a healthier, fairer, and greener future!

Connecting with tech

“Who’s coming to my house today? What time? How do I access an additional service?” are just some of the many questions our customers need answered every day. And the BlueCare App, launched in 2022, is all about making life easier. Clients can request and cancel appointments, see their weekly schedule, receive their invoices and statements, and leave feedback about their BlueCare experience.

With around 3,200 users logging in daily, the app is a huge success and will continue to develop and improve to suit changing needs, according to our Digital & Technology Customer Experience Change Manager, Christine Brennan.

“Our approach is based on user-led innovation,” Christine said. “We seek a great deal of feedback from our clients and staff, so we can continuously improve the app and customer experience.”

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