New service trip rate: We will be changing the way we charge for travel to better reflect the impact of staff travel time and vehicle costs. Staff travel costs will be removed from the hourly service rate and instead we will be introducing a new service trip rate, which will be charged when staff have to travel to you to deliver a service.
As the travel time and vehicle costs vary for each service depending on each customer’s location, we have adopted an average trip rate that will apply to all of our customers. Trip rates, like other service costs depend on the service type and the time of the service. Therefore different rates will be charged for nursing, allied health and care services and also for daytime, after hours, weekends and public holidays.
Increase to service rates: Rates for support services including but not limited to nursing, social support, respite in home and personal care will be increasing.