Terms of Use

Privacy Policy & Collection Notice – BlueCare HomeCare App 

Who we are

UnitingCare Queensland Limited (ABN: 84 675 001 493) 
Address: Level 5, 192 Ann Street, Brisbane QLD 4000 
Postal: GPO Box 45, Brisbane QLD 4001 
Email: privacy@ucareqld.com.au 
Phone: 07 3253 4000 

Scope of this policy

This Privacy Policy explains how personal information is collected, used, stored and disclosed through the BlueCare HomeCare App. 
Where the app integrates with UnitingCare Queensland systems (including care management and customer relationship platforms), the handling of personal information is also subject to UnitingCare Queensland’s broader Privacy Policy and other collection Notices.

What information we collect

We may collect:

• Personal information (e.g. name, email address, phone number, BlueCare Id)
• Service and interaction data
• Device and technical information
• Information from third parties, such as authorised representatives, care providers, or integrated service systems

Why we collect your information

We collect personal information to:

• enable functionality of the BlueCare HomeCare App, including accessing care information, updates, and service communications
• provide and manage aged care services
• support care planning and delivery
• communicate with you and care teams
• meet legal and regulatory obligations
• provide app related support (Technical and Non-Technical)

How we collect your information

We collect information through the Bluecare HomeCare app when you register, use features, or communicate with us, and from authorised representatives or third parties where permitted. 

Legal basis for collection

We may collect information where required by law, including under the Privacy Act 1988 (Cth) and Aged Care Act 2024 (Cth). If you do not provide required information, you may be unable to use the Bluecare HomeCare app. We may also collect personal information with your consent, including when you register for and use the BlueCare HomeCare App.

Disclosure information

We disclose personal information only where necessary to support care delivery, app functionality, regulatory compliance, payment processors or service operations. 

Overseas disclosure

Some personal information may be stored or processed by approved third‑party service providers in overseas locations such as the United States or United Kingdom. 
We take reasonable steps to ensure overseas recipients handle personal information in accordance with the Australian Privacy Principles. 

Data Security

We take reasonable steps to protect personal information, including through the use of secure systems, encryption, access controls, monitoring, and staff confidentiality obligations.

Data retention

We retain personal information only for as long as necessary to support care delivery, app functionality, and to meet legal, regulatory and operational obligations, including under applicable health and aged care laws. 
When personal information is no longer required, we take reasonable steps to securely delete or de‑identify it. In some cases, data may be retained for minimum periods required by law, after which it is securely disposed of. 

Your rights

You may request access to, correction of, or deletion of your personal information, or make a complaint about how your information is handled. 
To request deletion, you may contact us using the details provided in this policy. We will verify your identity and respond in accordance with applicable laws. In some circumstances, we may be required to retain certain information to comply with legal obligations.