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You may have recently received a letter outlining changes to the contribution amounts for BlueCare home support services. We have compiled a list of common questions and answers below. If you have any further questions, please don’t hesitate to contact our customer service team on 1300 673 163.
Why are these changes happening?
Our aim has always been for you to remain independent and happy in your own home for as long as possible. As a not-for-profit care provider, we endeavour to keep costs as low as possible for people choosing our services. However, our recent annual review has identified the need to change the amount you are charged for BlueCare services. There are two key factors influencing these changes. The first is to include cost-of-living increases since our last review. The second is to align our pricing structure with the Government’s policy on client contribution amounts.
When are these changes taking effect?
The amount that most clients are charged for BlueCare services changed on 1 April 2019. However, in response to the unprecedented weather conditions that have affected North and Central Queensland, we have postponed the price change in affected communities for three months. As a result, the amount charged for BlueCare services in these areas will only be changing on 1 July 2019. You will see these changes reflected on your July invoice which you will receive in early August 2019.
What will the changes mean for me?
Every customer is different. To find out more about what the contribution changes mean for you, contact our customer service team on 1300 673 163.
What if I would like to review my current services?
We’re happy to review the services you receive to see that you remain independent, healthy and safe in your own home for as long as possible. Please don’t hesitate to call us on 1300 673 163. We’re here to help you in any way we can.
Who can I speak with about financial support?
Financial support provisions are available for those in need, which may help reduce the amount you contribute towards your BlueCare services. If you would like to be assessed for financial support, please download the Financial Support Application Form below.
Download Financial Support Application Form
Alternatively, call our customer service team on 1300 673 163 and they will send you a copy by post.
Please return the completed application form to hardship@bluecare.org.au or mail it to PO Box 375, Morayfield QLD 4506. If you are having difficulty completing the form, you can contact us on 1300 673 163 for assistance.
If you require further support with your finances, we offer a financial counselling service provided by UnitingCare. It’s available by calling 1800 007 007.
What if I have further questions?
Our customer service team is on standby to assist. Just give them a call on 1300 673 163.