2024 Price Change Guide - Commonwealth Home Support Programme

Following an annual pricing review, effective 1 April 2024, the contribution rates will be changing.

As part of the pricing review, the below service changes will occur:

• The Minimum Visit Time will change to 30 minutes.
• The service rate for Transport or Social Support will cover the time of the driver, but there will be a separate Vehicle charge, on a per km basis, to cover vehicle costs.

We have compiled a list of common questions and answers below. If you have any further questions, please don’t hesitate to call our customer service team on 1800 959 682.

Why are client contribution amounts changing?

Increasing the contribution rates is necessary to keep pace with inflation and rising wages.

These changes will ensure we can continue to provide you with the same professional care and support you’ve come to expect from us and, as a not-for-profit provider, enable us to offer our services fairly and sustainably to all customers.

Where can I find details of the new client contribution rates and Terms & Conditions?

Click here to view the new list of client contribution rates.

When are these changes taking place?

The changes will take effect from 1 April 2024 and will be reflected in your April invoice, which you will receive in early May 2024.

How will the changes affect me?

You don’t have a Financial Assistance Cap in place: If you don’t have a financial cap in place, you will see the changes reflected in the invoice you receive in early May 2024.

You have a Financial Assistance Cap in place: If you currently have a financial cap in place, and you are already paying the capped amount, you will not see any changes on your monthly invoice. If you are not reaching your financial assistance cap the increase in the cost of services will apply, up to your capped limit.

As per current policy, your Financial Assistance Cap is reviewed 12 months from its commencement and adjusted.

What if I need help to pay?

Should circumstances mean you’re not able to pay your contributions (e.g. high medical or pharmaceutical costs), there are several avenues open to you. If you are facing financial hardship, you can discuss with the BlueCare Finance team on 1800 708 061 and select option 5 when prompted.

What if I would like to review my current services?

We’re happy to review the services you receive to ensure you are able to remain independent, healthy and safe in your home for as long as possible. To discuss your services, reach out to your local BlueCare service centre or alternatively call our customer service team on 1800 959 682.

What if I have further questions?

Please call our customer service team on 1800 959 682 or reach out to your local BlueCare service team. We’re available to help you in any way we can.