UnitingCare Queensland Cyber Incident

Updated 11 June, 2021

As you are aware, On Sunday 25 April, UnitingCare Queensland (UCQ) was impacted by a cyber incident. As a result of this incident, all of UnitingCare’s payment systems became inaccessible.

We are pleased to tell you UnitingCare has made good progress in bringing our critical finance systems back online.

We are now able to process payments for all invoices that were approved in the system prior to the occurrence of the cyber incident occurring. Payment for these invoices will be completed by Friday 11th June.

At the same time, we have increased resources dedicated to process the invoice backlog created during the systems outage as a matter of urgency.

In the meantime, please continue to submit your invoices, payment enquiries and statements to the relevant email address as outlined below:

Blue Care

Invoices: invoices@bluecare.org.au

Payment queries & statements: creditors@bluecare.org.au

UnitingCare Queensland

Invoices: apinvoices@ucareqld.com.au

Payment queries & statements: apenquiry@ucareqld.com.au

UnitingCare Community

Invoices: apinvoices@uccommunity.org.au

Payment queries & statements: apenquiry@uccommunity.org.au

Alternatively, you can contact Accounts Payable by phone on:

  • 1800 708 061 (Blue Care) or
  • 07 3253 4981 (all other entities).

We greatly appreciate your patience as we work to restore our systems.

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