UnitingCare Queensland Cyber Incident

Updated 17 June, 2021

We are pleased to advise that good progress has been made on recovering our critical finance systems following the UnitingCare Queensland cyber incident on 25 April.

All invoices that were approved for payment in our system prior to the cyber incident have been paid.

​Invoices are now being processed as a matter of urgency. We will make weekly payment runs to ensure payment of outstanding invoices occurs as quickly as possible.

At this stage, due to the significant volume of invoices received since our cyber incident, we are not able to provide a definitive date for when your invoice/s will be paid.

In the meantime, please:

  • Do not re-send your invoices, we have received them. Re-sending them ​will further delay your payment as we work to remove duplicate copies
  • Continue to submit new invoices, payment enquiries and statements to the relevant email address outlined below.

Blue Care

Invoices: invoices@bluecare.org.au

Payment queries & statements: creditors@bluecare.org.au

UnitingCare Queensland

Invoices: apinvoices@ucareqld.com.au

Payment queries & statements: apenquiry@ucareqld.com.au

UnitingCare Community

Invoices: apinvoices@uccommunity.org.au

Payment queries & statements: apenquiry@uccommunity.org.au

Thank you for your continued patience and understanding during this challenging period.

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