UnitingCare Queensland Cyber Incident

Information for customers

Updated: 4 June 2021

UnitingCare Queensland (UCQ) recently experienced a cyber incident that impacted our customer billing systems. This affects our customers who receive home care, NDIS supports, or who live in our aged care homes and retirement villages.

While our teams are working hard to reinstate our systems, customer billing statements have been impacted. We have written to all our customers outlining the changes to their statements and billing cycles. These letters have been distributed by email or post; letters sent by post will be dependent upon Australia Post delivery times.

We apologise for any inconvenience and concern caused. Please contact us on 1800 708 061 if you wish to discuss any aspect of your payment arrangement.

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