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The NDIS represents a major change in the way services are delivered to people with a disability.

We realise this is a big change with the potential to transform lives - which is why understanding the system and how to get the most out of it is so important. We’re here to support you every step of the way.

New dates for NDIS roll-out in Ipswich, Bundaberg and Rockhampton regions

The Commonwealth and Queensland Governments announced on May 26 the commencement of the National Disability Insurance Scheme (NDIS) will be brought forward in Ipswich, Bundaberg and Rockhampton.

The new dates are now:

  • May 29 for the Ipswich region
  • Sept 1 for the Bundaberg region
  • November 1 for the Rockhampton region

Visit the NDIS website to view the complete list of dates

This means that people in these areas who already receive Disability Services state funding and are ready for the NDIS, will now have a shorter wait period to access the NDIS.

Please note that you don’t need to rush your NDIS Plan through for the new commencement dates. We also advise you not to accept a planning meeting with the NDIA unless you are prepared.

At Blue Care we are ready to work with you to make the most of the NDIS. We regularly organise free workshops where you can ask our experts about the NDIS process and get help filling in your Blue Care Pre-Planning booklet. Visit our NDIS Workshops page to find out more information.

What is the NDIS?

The National Disability Insurance Scheme (NDIS) is a new government initiative which changes the way people with disability receive funding and support. Under the NDIS, you will be able to tailor the support you receive to meet your own needs and goals. You can select your own provider for any service you need, and you can even control your own funds.

What support does Blue Care offer for people with a disability?

We offer a wide range of services to children, adults and older people.

We can support you to:

  • find an activity you love to do – or continue a hobby or sport you are passionate about
  • do your day-to-day housework
  • look and feel your best
  • get out and about for a coffee or catch up with friends
  • recover from an illness or injury or manage a more demanding or ongoing condition
  • venture somewhere you haven’t been before on a day trip or more lengthy holiday
  • stay healthy, happy and safe at home and
  • support the people caring for you.

For more information, give us a call on 1300 778 081 and we can talk through what you might need. Or alternatively, see the full range of services we provide.

See our other frequently asked questions about disability services.

How is the NDIS different to current funding systems?

Historically, supports were provided by the Queensland Government through programs like QCCS and specialist Disability Services funding. The NDIS replaces this system and gives people greater control over and access to the supports they need to live their life and achieve their goals. These goals may include independence, community involvement, employment and wellbeing with tailored supports such as personal care, access to the community, therapy services and essential equipment.

Under the NDIS, you’ll have access to all the same services as the previous system, but with a few important differences. Instead of being allocated a support and service provider, you get to choose exactly how and when you spend your funding as well as who you spend it with. There’s also a much bigger focus on planning and tailoring your program to suit you and help you achieve your individual life goals.

When is the NDIS coming to my area?

The NDIS will be slowly rolled out in stages across Queensland. The roll-out started in 2016 in the Townsville region and is expected to be complete by early 2019. Take a look at the rollout map to find out when NDIS is scheduled to arrive in your region.

Please note that the Commonwealth and Queensland Governments announced on May 26 the commencement of the National Disability Insurance Scheme (NDIS) will be brought forward in Ipswich, Bundaberg and Rockhampton. The new dates are now:

  • May 29 for the Ipswich region
  • Sept 1 for the Bundaberg region
  • November 1 for the Rockhampton region

See our other frequently asked questions about disability services.

How do I know if I can access the NDIS?

The following requirements must be met to be able to access NDIS funding:


Be either an Australian citizen, permanent resident or hold a Protected Special Category Visa


Be under 65 years of age


Live in an area where the NDIS is available. See the rollout map to check if and when NDIS will be introduced in your region.


You must either:

  • require support from a person or equipment to carry out activities of daily living because of an impairment or condition that is likely to be permanent or;
  • require some supports now to reduce your support needs in the future

Another simple way of checking whether you can access funding is through the NDIS access checklist, which you can find online at

What are the steps in accessing the NDIS?

If you currently receive specialist disability services, there are typically eight steps to the process:

  1. Check whether you can access the NDIS.
  2. Have your first contact with the NDIA (by letter or phone).
  3. Talk to us to help your prepare and pre-plan for the NDIS.
  4. Meet with the NDIA to develop your NDIS plan.
  5. Receive your NDIS plan.
  6. Choose your service provider(s) and decide on your support coordination.
  7. Put your plan in action.
  8. Review your plan (yearly).

You’ll find more information in Blue Care’s NDIS step-by-step guide.

The NDIA is aware of a potential scam involving people claiming to be from NDIA attempting to collect personal details via telephone. The NDIA will never require you to provide personal information over the phone. If you are unsure about whether a person calling you is from the NDIA, you can ask for their name and number and call the Agency back. For more information visit

Is Blue Care registered for the NDIS?

Yes – Blue Care is a registered NDIS service provider. Whether you need help planning for your first NDIS meeting, creating your personal plan, choosing your supports or putting your plan into action, we can support you through the whole process. Call 1300 778 081 today to speak to one of our friendly Blue Care specialists.

What is Blue Care’s view on the NDIS?

We believe everyone has the right to live a rich and fulfilling life that is not defined by disability - a life where you’re free to make your own decisions, however big or small. The NDIS is your opportunity to do exactly that. We’re excited about the NDIS because it opens up a whole new world of possibilities for people living with a disability, empowering you to shape your own future like never before.

Do I have to apply for the NDIS now?

The NDIS is currently only available in certain regions. It will be slowly rolled out in stages across the rest of Queensland over the next three years. Depending on where you live, it might take months or even years before it’s introduced in your area. Take a look at the rollout map to find out when NDIS is scheduled to arrive in your region.

If you’re currently receiving disability supports, a representative from the NDIA will get in touch with you when it’s time for you to make the transition. If you’re not currently receiving disability services and are entering the NDIS as a new participant, you’ll need to contact the NDIA yourself.

Will Blue Care help me prepare for the NDIS?

Absolutely! As soon as the NDIS is about to be implemented in your region, we can support you preparing. How involved we are is entirely up to you. We can provide as much or as little support as you need, from big picture stuff like working with you to identify your life goals right through to the finer details, like what documentation you’ll need to take to your planning meetings.

We’re passionate about the possibilities opened up by the NDIS and want you to get the most out of it. See Graeme’s story about how the NDIS has impacted his life. As well as providing dedicated one-on-one support for individuals and their families, we also have a range of NDIS resources available to make sure you’re prepared, including pre-planning booklet, workshops and a NDIS Step-by-step guide full of useful tips .

What is a pre-plan?

You don’t have to wait until your first NDIA planning meeting to start thinking about your NDIS plan. To prepare, we recommend that you create a pre-plan, which describes your goals in life, how you’d like to achieve them and what supports you’ll need to make it happen. It should also include all the supports you currently receive. Your pre-plan can be used as a guide during your meeting with the NDIA and ensure all the important points are covered off.

Blue Care has a Pre-planning booklet and workshops available for you to guide you through this process.

NDIS in Ipswich, Townsville, Mackay and Toowoomba regions

The NDIS is now available in the Townsville region (including Hinchinbrook, Burdekin, west to Mount Isa and up to the Gulf), Mackay region (including Isaac and Whitsundays), the region of Toowoomba (and west to the borders) and the Ipswich region (including Lockyer and Brisbane Valley).

Blue Care has been supporting people with disabilities and their families in these regions for many years. With the introduction of the NDIS, we’re ready to work with you to explore what the scheme means to you and what possibilities and opportunities it may provide. We can guide you through the whole process, right from pre-planning and preparing for your first NDIA meeting to implementing your NDIS plan. To discuss what we can do to support you with the transition to the NDIS, please call us on 1300 778 081.

Get Ready for the NDIS workshops

To get the most out of the NDIS, it is important that you prepare yourself well. Blue Care regularly organises ‘Get ready for the NDIS’ workshops, where you can ask everything you like to know about the NDIS process. We can also provide assistance with filling in your pre-planning booklet. The workshops are led by Blue Care’s NDIS experts.

See our NDIS Workshop Session Dates for more information.

More information?

To find out more about the NDIS and the services Blue Care is offering, please call our friendly team on 1300 778 081.

Blue Care also has a number of resources for you to read. They provide you with everything you need to know about the NDIS: a detailed description of the steps in the NDIS process, answers to many more questions and even explanations in Easy English. You can read the brochures here, or ask for a copy at your local Blue Care office.