Aged Care

Aged care does not necessarily mean relocating to a retirement village or residential facility. While many older people do eventually opt for the safety and security of an aged care home, others prefer to remain in their own homes for as long as possible, and are able to do so quite independently by engaging various community care and support options.

Our aged care services fall under three streams:

Your local Blue Care team will be able to help you understand the various aged care services, and advise you about which services may be right for you. They will also explain any assessments that you may need to undergo before accessing these services.

Read more about eligibility for Blue Care services.

Community care

Blue Care community care provides support within the home and in the community to assist older people to remain independent for as long as possible.

Community care services may include:

We endeavour to provide services to anyone who is in need of care; however, to access our services through government-subsidised care programs clients must be assessed against various eligibility criteria.

Costs of care are determined in line with the Australian Government’s guidelines. Clients who do not meet the eligibility criteria for government-subsidised community care will still be able to access our services through a fee-for-service payment model.

If you are eligible for community aged care, you may receive services through the Commonwealth Home Support Programme (CHSP) or Home Care Packages (HCP).

You can find out more about accessing community aged care by visiting the Australian Government’s My Aged Care website or calling their Contact Centre on 1800 200 422. This includes information on how to access the Commonwealth Home Support Programme and Home Care Packages.

Alternatively, contact the Blue Care Customer Service Centre on 1300 258 322 Monday to Friday 8am to 8pm and Saturdays 10am to 2pm to find out more information about community care services.

The Commonwealth Home Support Programme (CHSP)

To assist older people stay independent for as long as possible, and within their homes and local communities, the Government has introduced the Commonwealth Home Support Program – an entry level care program to assist people with daily living.

The Blue Care Tailor Made Home Support Program is the way we deliver the Australian Government’s Commonwealth Home Support Programme.

The Blue Care Tailor Made Home Support Program offers person-centred short-term support services to enable you to live in your home and in your community for as long as possible.

Through our domestic assistance, personal care, nursing, allied health services, social support, meals and transport, we work with you to tailor a schedule of services that help you achieve your health and wellbeing goals.

Contact the My Aged Care team on 1800 200 422 to be assessed for the CHSP. During your discussions with the My Aged Care team, you will have the opportunity to nominate Blue Care to provide these services. Please refer to our Products and Services catalogue to see the wide array of services we provide. 

For more information on the Blue Care Tailor Made Home Support Program and our services, please contact our Customer Service team on 1300 258 322 or refer to the Blue Care Tailor Made Home Support Program Fact sheet.

Home Care Packages (HCP)

Home Care Packages provide a higher level of care in the home to support you to achieve your goals and participate in life as independently as possible. With a Home Care Package, you determine the level of involvement you want to have in managing your own package. You are also provided with a personalised budget and reports about how the money is being spent.

You will need to undergo an assessment with an Australian Government Aged Care Assessment Team (ACAT) to access these packages.

You can locate your nearest ACAT through the My Aged Care website or call their Contact Centre on 1800 200 422.

For more information about Blue Care’s Home Care Packages, please call our Customer Service team on 1300 258 322 or refer to the Blue Care Home Care Packages Fact Sheet


Residential aged care

Blue Care residential aged care provides a range of accommodation options suitable for people requiring a high or low level of care, as determined by an ACAT assessment.

Find your nearest Blue Care residential facility.

High-level care

High care residential facilities (formerly known as 'nursing homes') provide 24-hour nursing care. Older people who are no longer able to move around or care for themselves, or who have a severe dementia-type illness or behavioural problems usually require high-level care.

Low-level care

Low care residential facilities (formerly known as 'hostels') are for older people who can walk or move around on their own, but need some help with day-to-day chores and personal care.

Planned or emergency respite

Many Blue Care residential facilities provide planned or emergency respite, which involves short or medium-term stays for older people whose primary caregiver may need 'time-out' from their caring role, or for people who may need additional care to recover from illness before returning to the community.

Retirement living

Blue Care retirement living villages offer value-for-money living close to amenities and services. We focus on supporting residents to live as independently as possible, with fully self-contained, refurbished one and two bedroom units. Eligible residents may also access Blue Care community care services.

Find your nearest Blue Care retirement living village.

Enquire about vacancies with Blue Care retirement living villages via our online contact form, or call 1800 990 446.

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